Refund & Return Policy
Our policy is designed to keep jewellery purchases transparent, practical, and showroom-supported.
Return Eligibility
Return or exchange eligibility depends on product type, condition, purchase proof, tags, hallmarking, customization, sizing, and showroom verification. Please contact our team before sending or bringing any product for return.
Non-Returnable Items
Customized, engraved, altered, resized, used, damaged, scheme-linked, or special-order jewellery may not be eligible for return unless required by applicable law or confirmed by the store.
Refund Processing
Approved refunds are processed through the original or approved payment method after verification. Bank or payment gateway timelines may apply.
Exchange And Buyback
Gold and silver exchange, upgrade, and buyback requests may be handled as per current store policy, purity verification, live metal rate, deductions, and applicable charges.
Damaged Or Incorrect Items
If you receive an incorrect or damaged item, contact us promptly with order details, photos, and packaging information so our team can review and assist.
Contact
For return or refund support, contact admin@kcgoldhouse.in or +91 96888 27777.